Return Policy
This policy explains how Phomvexnpriphil manages returns, exchanges, and refunds for orders placed through our web shop. The seller details are: Phomvexnpriphil, 211 Papanui Road, Merivale, Christchurch 8014, New Zealand.
1. Cooling-off for distance sales
Where mandatory consumer law grants a withdrawal window for distance contracts, you may cancel within fourteen calendar days after receiving the goods, provided the product remains sealed and fit for restocking. Custom-labelled batches or promotional bundles labelled non-returnable at checkout are excluded to the extent the law allows.
2. How to notify us
Email info@phomvexnpriphil.world or any footer mailbox with your order reference, item description, and whether you seek refund or replacement. We confirm instructions within two business days in ordinary circumstances.
3. Shipping returned goods
You cover outbound return costs unless the item arrived damaged or we sent the wrong batch. Use tracked services so proof of delivery exists. International returns remain your responsibility until the parcel is scanned at our warehouse.
4. Inspection
We inspect seals, batch numbers, and outer cartons. Opened bottles may be refused unless the complaint concerns manufacturing defects documented with photographs within seventy-two hours of delivery.
5. Refund timing
Approved refunds use the original payment path whenever possible. Banks may take up to ten business days to display the credit; cross-border transactions can take longer.
6. Faulty goods
If statutory warranties apply, you may choose repair, replacement, or price reduction according to applicable rules. Food supplements must still be safe and match their stated quantity; contact us before discarding any alleged faulty unit.
7. Currency and duties
We refund the charged product amount only. Import duties, brokerage fees, or currency conversion margins charged by your card issuer are not refundable from our side.
8. Geography and regulated product categories
Dispatch originates from New Zealand. If your country treats this SKU as a restricted food supplement or requires prior notification to customs, you must resolve those obligations before we release the parcel. Refused or destroyed shipments are handled according to courier terms; our liability stays capped as described in the Terms of Use.
9. Contact
For escalations, include “Return escalation” in the subject and cite prior message times so we can trace the thread quickly.